*The following information is taken directly from the syllabus of this IMC course. While it is our intent to supply students with an accurate overview of the class, please note that the information was used in a previous session and, thus, is subject to change without notice.*
Course Description
This is an online course designed to provide you with an in-depth look at consumer behavior and its role in the integrated marketing communications process. During the semester, we'll examine consumer behavior in terms of three basic areas: 1) internal influences, 2) external influences; and 3) the consumer decision-making process.
Objectives
Upon successful completion of IMC 612, you will:
- Develop an understanding of the role consumer behavior plays both in and outside the context of IMC.
- Learn how consumer behavior is influenced by internal factors such as perception, positioning, personality, and attitudes.
- Understand how external factors such as societal values, demographics, families and other groups affect consumer behavior.
- Understand the basic steps of the consumer decision-making process.
- Learn how a basic understanding of consumer behavior concepts can help marketers to develop smart, effective IMC strategies
Grades
Each student should keep track of his/her own grades; this will assist you in charting your progress on a regular basis. There are a total of 415 points possible in this course, and grades will be based on the following:
- Four homework assignments worth 50 points each (200 total points).
- Nine weeks of class discussion worth 10 points each (90 total points).
- A group project worth 125 points. (105 points for the project, 20 points for the assessment)
Participation
I'll post one to two discussion questions per week. In turn, you will be required to:
- Post one answer to each of the weekly questions (due every Wednesday by 11:55 p.m.).
- Respond to a total of four of your classmates’ discussion postings (due every Friday by 11:55 p.m.).
- Read all of the postings each week.
Assignments
Each assignment is due by 11:55 p.m. Eastern Standard Time (EST) on the listed date. No late work will be accepted.
Group Project
For the last third of the course, you will work in small groups on a diary project related to the issue of temporal and situational factors in consumer behavior. Details for the project can be found in Assignment 6.
Weekly Schedule
Week |
Topics |
Chapters |
1 |
Introduction to Consumer Behavior and Perception |
Chapters 1, 8 |
2 |
The Effects of Learning, Memory, Positioning, Motivation, Personality and Emotion on Consumer Behavior (Internal Influences) |
Chapters 9, 10 |
3 |
The Effects of Attitudes, Self-Concept and Lifestyle on Consumer Behavior (Internal Influences) |
Chapters 11, 12 |
4 |
Cross-Cultural Variations and Societal Values in Consumer Behavior (External Influences) |
Chapters 2, 3 |
5 |
Demographics, Social Stratification and Subcultures (External Influences) |
Chapters 4, 5 |
6 |
The Effects of Families, Households, and Other Groups on Consumer Behavior (External Influences) |
Chapters 6, 7 |
7 |
Situational Influences and Problem Recognition in the Consumer Decision-Making Process |
Chapters 13, 14 |
8 |
Information Search, Evaluation of Alternatives and Selection |
Chapters 15, 16 |
9 |
Purchase, Postpurchase, Satisfaction and Commitment |
Chapters 17, 18 |







