J. Bryan Bennett
Five Steps to Better Customer Management
A presentation by J. Bryan Bennett at INTEGRATE Chicago
About J. Bryan Bennett
J. Bryan Bennett is an internationally renowned analytics, healthcare and leadership expert. He has over 25 years of experience developing, leading and implementing organization changing solutions leading to new business strategies, new products and new business processes for several clients. His work led to the introduction of Rogaine for Women and created the organization design for Microsoft’s first internal global analytics group. His work has been recognized by Gartner and his whitepaper, “A Customer-Centric Approach to Community Bank Growth” was published in Capco’s Journal of Financial Transformation.
He is the founder and executive director of the Healthcare Center of Excellence, a privately-funded research, training and consulting organization established to help healthcare organizations transition to be more analytically-focused.
Bennett is the author of the book, “Competing on Healthcare Analytics: The Foundational Approach to Population Health Analytics,” and contributed the “Data Stewardship” chapter for the book “ADAPTIVE Health Management Information Systems.” He is a blogger for the HIMSS Future Care website on Big Data and technology transformation issues.
He is a highly requested national speaker on the strategic implementation and use of analytics in various healthcare areas, population health management and healthcare leadership. Bennett has a Master of Business Administration from Northwestern University’s Kellogg School of Management and a bachelor’s degree from Butler University. He is a Certified Lean Six Sigma Green Belt, Certified Data Scientist, Certified Public Accountant and Certified Adjunct Faculty Educator.